Jim Pattison Lexus Northshore Reviews

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I am very please with my experience at Jim Pattison Lexus. From the very beginning when I called to find if they had the car I wanted. Tony my salesperson called me back to tell what was available and we quickly made a appointment. When I arrived for my appointment I was greeted with a smile and did not have to wait to long before Tony came. He is a very good salesperson and we had a good rapport and arrived at a great deal. When I came to pick up my car, it was sitting in front of the dealership waiting for me. Tony was there to greet me and after handing my keys of the car I was trading in to Tony I went to see Dan. Dan was very good, he explained some options and after I said no, he did not try to push me to get them. After handing over my payment for the car he put it in a lovely folder which he told me he designed and I was quite impressed and much nicer than an envelope. While waiting for the car insurance person. Tony sat in the car with me and explained a few things, helped me with the bluetooth for my cell phone and gave me some lovely gifts. I drove away a happy camper and look forward to bringing my car to be service and I know it will be well looked after. Thank you. 

Lisa W.


Erick Garcia was a tremendous help working with us to choose and purchase our new car. He was phenomenal to work with, attentive, extremely knowledgeable and all our questions were answered immediately, day or night. Erick's professionalism and caring is deeply appreciated and is the reason we have gone back to him for our new cars. Sean, in Service, has always been exceptional to work with as well, making the decision easy to stay with Jim Pattison Lexus for such excellent sales and service. We have 2 Lexus and rely heavily on the talent and team there. Thank you to everyone! 

                                                                                                                                                               Rick S.



Sean James, service advisor was very helpful and friendly. I highly recommend this place to get service. 

Chen L.


After a handful of pre-owned vehicles, I finally purchased my first brand new car from Doug Lum this month! Impeccable service from Christian Alvarez and Dan Kogan from start to finish. I had picked up the vehicle on a weekend, had the pleasure to work with Dan to finish the necessary paperwork. Delivery was exactly the way I like to do things: efficiently. Christian promptly replied to all my email inquiries whether early in the work day and even later in the evening. Doug contacted me at the beginning of the following week asked how the vehicle is, how was the delivery. All my previous vehicles I had purchased previously from other dealerships and never have I had such a post sales experience. It has now been three weeks since delivery and I come home to a package from Jim Pattison Lexus, a personalized calendar. Normally I do not write reviews, but I must say I am quite impressed with the after sales follow up. May other dealers strive to be more like the people at Jim Pattison Lexus Northshore. Thank you again Doug, Christian and Dan! Noticed some golf equipment here and there, enjoy the sunny days coming!

Adrian C.